For IT Services & Managed Service Providers
Ticket management, project delivery, SLA tracking, billing, and HR — built for MSPs and IT services companies that need one system to run everything.
SLA-aware ticketing with auto-escalation, priority queues, and Ami AI that drafts responses and suggests resolutions from your knowledge base.
Manage implementation projects, migrations, and rollouts. Gantt, workload, and sprint views for engineering and ops teams.
Recurring MSA billing, T&M invoicing, and SLA penalty tracking. Auto-generate monthly invoices from service records.
Track client hardware, licences, and warranties. Get renewal alerts before they expire. Link assets to tickets automatically.
Ami handles first-line triage, drafts responses, escalates by SLA, and creates knowledge articles from resolved tickets.
Auto-generate monthly service reports for clients: uptime, ticket volume, resolution times, and project status.